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FAULTY GOODS
A 'Faulty Goods Form' must be submitted within 30 days of receiving goods. No claims for faulty items will be recognised after this time.
Faulty Returns Form:
Please provide images of the faults. From there a decision will be made resulting in:
🌸 Goods to be returned or replacement/credit note issued (credit notes valid for 12mths)
❌ Claims for store damage such as make-up stains, sun fade or customer damage will not be accepted.
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INCORRECTLY SUPPLIED GOODS
Contact our sales team within 30 days of receiving incorrect goods (no claims for incorrectly supplied goods will be accepted after this time).
From here we will work with your to rectify the situation which will result in either
🌸 Goods to be replaced or credit note issued (credit notes valid for 12mths)
✔️ Products must be returned in original condition with all labels and swing tags still attached.
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🚨 We do not accept returns on sale items
Need a little more assistance? Contact us sales@vaniggy.com 💌